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SERVICES
Consulting Services
Lauderbach Consulting Group offers custom-designed services to meet the needs of each client. We have experience with customer contact centers in many industries. We’ve designed or upgraded program that include…
- Customer Service
- Field Sales Support
- Account Management
- Sales (Inbound and Outbound)
- Lead Generation
- Account Development
- Research
While our consultants have the experience to help each client, there are no “off-the-shelf” solutions. After meeting with the client and gaining an in-depth understanding of the client’s particular needs, our staff will prepare a plan describing the services being offered, timelines, and pricing options.
Our consulting services include the following.
Contact Center Assessment
Review all aspects of a client’s existing customer contact center. We provide a detailed assessment of the current program (facilities, staff, training, compensation, processes, workflow, and systems).
Center Design
Develop plans for new or redesigned customer contact center based upon the needs of the client’s organization and its customers.
Technology Review
Review contact center technology options. Contact Center Technology has evolved dramatically over the past several years. A successful, profitable center requires intelligent choices.
Staffing
Services include establishing performance goals, developing position descriptions, designing compensation plans, and recruiting.
Training
Skills and program training are offered for all staff levels, including managers, group leaders, coaches, TSRs and CSRs.
Facilities Management
On-site management of client’s contact center.
Seminars
Lauderbach Consulting Group conducts custom training seminars and workshops.
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