WELCOME and thanks for visiting our web site. The Lauderbach Consulting Group is all about customers… helping clients acquire customers… and helping clients keep customers. Finding new customers and retaining them is a critical factor for any business. How efficiently a company executes its well-planned customer contact strategy can make the difference between the company’s success and its failure. We have more than thirty years experience in planning and managing profitable customer contact centers. We understand the process, whether it’s telephone, e-mail or web-based. If you are looking to establish a new center or improve an existing program, we can help. Please contact us.